Refund policy
30-day returns
You may request a return within 30 days of receiving your order. For a non-defective return, the item must be unused, in its original condition, with its original packaging, accessories and included materials. A receipt or proof of purchase may be required.
To start a return, email support@mistrune.com with your order number and reason for the return. Please contact us before sending anything back. Once your request is approved, we will provide return instructions and the correct return address. Items sent without prior authorization may not be accepted.
Fragrance oils and consumables
Unopened, unused fragrance products may be returned within 30 days of delivery if their original seals are intact. For hygiene, safety and product-integrity reasons, opened or used fragrance oils and other consumable scent products are not eligible for non-defective returns. This does not exclude support for products that arrived damaged, defective or incorrect.
Diffusers and accessories
Unused diffusers and accessories may be returned within 30 days of delivery in their original condition and packaging. Damage caused after delivery by misuse, improper handling or unauthorized modification may not qualify for a refund.
Damaged, defective or incorrect items
Please inspect your order on arrival. Contact support@mistrune.com as soon as possible with your order number and photos or video showing the issue. After reviewing and confirming the issue, we will arrange an appropriate solution, which may include a replacement or refund.
For confirmed damage, defects or incorrect items, MISTRUNE will cover reasonable return shipping costs when a return is required. The unused-item and unopened-oil conditions for non-defective returns do not prevent you from reporting these issues.
Return shipping and other charges
We do not charge a restocking fee.
For returns unrelated to damage, defects or incorrect items, the customer pays return shipping. Standard outbound shipping is free to all destinations supported at checkout. No outbound standard shipping charge will be deducted from an approved refund for an order shipped with free standard shipping.
We recommend a trackable return service. MISTRUNE is not responsible for return packages lost or damaged in transit before they reach us, except where applicable law provides otherwise.
Non-returnable items
Non-defective returns are not available for opened or used fragrance products, personalized or customized products, gift cards, items clearly marked Final Sale before purchase, or items damaged through misuse, improper care or unauthorized modification. Contact us if you are unsure about eligibility.
Nothing in this policy limits any statutory return, cancellation or other consumer rights that apply to your order.
Exchanges
For a different item, scent, color or variation, contact us first. For an eligible non-defective item, you can return the original and place a new order after return approval. If the original item arrived damaged, defective or incorrect, contact us so we can arrange the appropriate solution.
Refunds
We will notify you after receiving and inspecting your return. Once the return has passed inspection and the refund is approved, we will initiate the refund to your original payment method within 5 business days.
Your bank, card issuer or payment provider controls how long it takes to post the refund after we issue it. The 5-business-day period above is our refund initiation time, not a guaranteed bank-crediting time. If you have not received the refund more than 15 business days after it was issued, contact support@mistrune.com.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We will do our best to help, but an order that has entered processing or has shipped may no longer be changeable or cancellable. Applicable statutory rights are not affected.
Contact us
MISTRUNE is operated by Brightlane Trading LLC.
Email: support@mistrune.com
Customer support: 24 hours a day, 7 days a week, via email or the website chat.
Registered business address: 30 N Gould St Ste R, Sheridan, WY 82801, United States. This is not a return address. Please contact us for the correct return address and instructions before sending a package.
Return address
Before sending a return, please contact support@mistrune.com for return authorization and instructions. Once your return is authorized, please send it to:
MISTRUNE Returns
45 E Loucks St, Suite 209
Sheridan, WY 82801
United States
This is our shipping and returns location. Please do not send returns to our registered business address.