Care, beyond the first day
Product support
A question about your diffuser? Here’s where to begin.
Have your product name ready
For an existing purchase, keep your order confirmation and order number nearby.
Show us what’s happening
Describe the issue clearly. You can email photos or a short video to support@mistrune.com.
We’ll review the next step
Support depends on the purchase record, the condition and cause of the issue, the product information and applicable consumer law.
Support information
2-Year Diffuser Warranty
MISTRUNE diffusers come with a 2-year warranty from delivery for faults arising during normal use.
If your diffuser develops a fault during this period, contact support@mistrune.com or use our website chat. Include your order number, product name and a clear description, photo or video of the issue. Our team will review the issue and arrange the appropriate warranty service.
24/7 Customer Support
Customer support is available 24 hours a day, 7 days a week. We typically reply within 5 minutes.
Please contact us before sending a product back so we can provide the correct instructions.
Nothing on this page limits your rights under applicable consumer law. For returns and refunds, see our return policy.